Service Designer

Sopra Steria Group, a major player in consulting, technology services and software publishing in Europe, assists its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed, and delivering utmost quality and performance in the services provided, Sopra Steria Group positioned itself as a preferred partner for major companies and organizations; especially those looking for the best use of digital technology for their development and competitiveness.

Mission:

The service designer is responsible for designing and delivering end-to-end service experiences that meet the needs of users and of the business. The service designer works collaboratively with cross-functional teams to research, prototype and implement service design solutions that improve customer satisfaction, increase efficiency and drive business growth.

The ideal candidate has a deep understanding of service design principles, excellent communication and collaboration skills, and a passion for creating innovative, engaging and meaningful service experiences.

Responsibilities:

• Conduct research to understand user needs, pain points, and behavior to inform service design decisions.
• Collaborate with cross-functional teams to develop service design strategies, concepts and prototypes.
• Design and implement end-to-end service experiences that address user needs, business goals and technical feasibility.
• Develop customer journey maps, service blueprints and other design artifacts.
• Conduct usability testing and other form of users feedback to validate and refine service design solutions.
• Develop and maintain service design guidelines, standards and best practices to ensure consistency and scalability across the organization.
• Stay current with industry trends and best practices in service design.
• Participate in design reviews, brainstorming sessions, and other activities to contribute to the overall design strategy and vision.

Qualifications:

• Degree in Service / Interaction design, business school with focus on service design or a related field
• Strong understanding of service design principles, methods and tools
• Experience with design thinking, human-centered design, and co-creation techniques
• Ability to create customer journey maps, service blueprints, and other design artifacts
• Strong communication and collaboration skills
• Portfolio of design work that demonstrates a strong understanding of service design principles and processes

We Offer :

We offer the opportunity to work in a fast growing and dynamic team on challenging national and international projects in different industries. We also offer the opportunity to continuously deepen your knowledge and to further develop your personal competencies.

If you want to boost your career and join a growing European leading IT services company, do not hesitate to check this opportunity and send us your resume.