Senior Functional Analyst (Confluence, Luxembourg)

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

You will have a deep understanding of business processes and systems, particularly within Jira and Confluence environments. You will collaborate with key stakeholders to gather requirements, map out workflows, and support the implementation of solutions that optimize business operations.

• Collaborate with business stakeholders, project managers, and technical teams to gather and analyze business requirements.
• Design, document, and improve workflows within Jira or Confluence to streamline ticketing, task management, and collaboration processes.
• Provide day-to-day user support, assisting team members with Jira or Confluence-related issues, such as creating and managing tickets or setting up project spaces.
• Conduct training sessions and create documentation to ensure end-users are well-equipped to use the tools effectively.
• Work with development and technical teams to ensure that system configurations meet functional requirements and support business processes.

YOUR PROFILE

• Master’s degree in Computer Science, or a related field + 5 years of experience.
• Strong understanding of Jira ticketing system configuration (projects, workflows, issue types, permissions).
• Excellent problem-solving abilities and attention to detail.
• Good capacity to communicate with technical and no-technical persons.
• Fluent in English is mandatory. Any other additional languages is an asset.

WHAT YOU’LL LOVE ABOUT WORKING HERE

At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.