Customer Service Representative German-English-French (M/F)

À propos de nous

Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.

Mission

For one of our clients located in Luxembourg-Mersch, Sofitex Talent is currently looking for a

Customer Service Representative German-English-French (M/F)

Your mission:

•  Listen and respond to customer’s needs and concerns;

•  Provide information about products, delivery time and other services;

•  Ensure order processing and oversee billing or payments;

•  Review or make changes to customer accounts;

•  Analyze situations, investigate problems and determine solutions; 

•  Assist sales managers on administrative work.

Profil

Your profile:

- Must have:

• You have obtained a Bachelor’s degree in International Business, Trade Relations or similar area;

• You have a first positive experience in Customer Service Role, ideally in an industrial environment;

• You have worded with various international customers (distributors, end users, small and corporate accounts);

•  You are fluent in German, English and French;

•  Your technical skill makes you confident for understanding our customer’s demands;

•  You know how to develop a B2B-relation on the long term with your customers;

• You are efficient with the different tools of Microsoft Office : Outlook, Excel, Word.

- Soft skills :

• You have excellent communication skills ( written and oral);

• Your open attitude and your professionalism makes you obtain the trust of the customer;

• You are a team player but know who to work autonomously;

• You have the eye for details and are considered very rigorous;

• Your personal organization is based on order and respect for taken commitments.

- Nice to have :

• You have experience using SAP;

This is a great opportunity to join a leading and multicultural industrial company, with a permanent contract (CDI)

Salary: beetween 43 and 48K/annual, depending on experience