Senior Help Desk/Onsite Support Analyst (M/F/D)

Senior Help Desk/Onsite Support Analyst

Request: IT - Technology Service Desk I 

Desired Start Date: 7/8/2024 

Duration: 6 Months 

Job Description:

An esteemed client is looking for a Senior Help Desk/Onsite Support Analyst to provide comprehensive IT support and guidance. This role involves assisting with IT-related activities and initiatives, ensuring effective resolution of IT issues, and providing support to a specific group of customers on applications, infrastructure, and technology-related activities for small projects.

Key Responsibilities:

- Provide support, guidance, and follow-up on IT problems to ensure resolution.

- Assist a specific group of customers with applications, infrastructure, and technology-related activities.

- Collaborate with application developers and operations teams to support production applications and customer-specific operations.

- Train customers on new products, applications, and platforms.

- Contribute to the achievement of team objectives.

Qualifications:

- Bachelor's degree in a related discipline or equivalent work experience required.

- Experience in technical and customer support is essential.

- Experience in the securities or financial services industry is a plus.

Work Environment:

Our client is committed to building a diverse and inclusive team that is representative of the global talent, clients, and communities they serve. They support employee wellbeing and work-life balance, offering a range of family-friendly and inclusive employment policies and forums.

Equal Opportunity:

The client is an equal opportunity and affirmative action employer. They welcome applications from minorities, females, individuals with disabilities, and protected veterans.