For one of our clients located in Strassen, we are looking for a :
Customer service (m/f)
Your role :
- Track and manage orders from initial quotation through to final payment, ensuring a prompt and streamlined process for all clients.
- Generate orders for machine projects and handle invoicing for phased payment deliveries.
- Oversee the setup and updating of contracts, coordinating with the legal, management, and commercial departments as necessary.
-Supervise call-off orders, stock allocations, and consignment inventory.
- Establish, maintain, and distribute price lists and pricing frameworks to customers.
- Adhere to all procedures for managing discounts and rebate agreements.
- Manage customer expectations around lead times, and actively follow up on any backordered items.
- Respond to customer inquiries regarding issues such as delayed shipments, defective products, or stock inconsistencies.
- Provide customers with requested documents, including datasheets and account setup forms.
- Assist the external sales team by generating customer reports and performance scorecards.
- Refer inquiries outside the scope of this role to internal, external, or project sales teams as appropriate.
- Follow the material return (MR) process for defective, incorrect, or unsuitable items.
- Issue credit notes for returned items or pricing errors.
- Coordinate and track order fulfillment, liaising with logistics, production, and finance departments.
- Set up new accounts and send out customer credit application forms.
- Assume full responsibility for specific accounts as agreed.
- Monitor the completion of customer surveys and questionnaires.
- Provide backup support to colleagues as needed.
Skills
- Commercial Acumen.
- Customer oriented
- Resilience
- Attentiveness
- Professional phone manner.
- Autonomous, organized, motivated and team orientated.
- Ability to work under pressure and to meet tight deadlines.
- ERP and CRM experience
- Profit / Achievement orientated.
- Outstanding internal & external communication
- Good knowledge and competency with Windows environment,
- Interest for technical equipment,
- Ability to solve problems
- English / French / Dutch mandatory,
- Proficiency in other languages is a plus.
