Service Manager – Software Defined Networking (SDN) - C Expirée

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

Location: European Commission, Luxembourg
Contract Type: Ad-Hoc Contract under the COSMOS Framework
Citizenship Requirement: EU Citizen
Languages: English mandatory; additional EU languages are a plus

About the Role

We are seeking an experienced Service Manager for Software Defined Networking (SDN) to oversee the management and operational excellence of SDN services delivered within the European Commission (EC). This role, provided through an Ad-Hoc contract under COSMOS, will ensure that the SDN service meets its strategic, operational, and performance objectives. The Service Manager will be the primary interface between DIGIT (EC’s IT Directorate-General), service providers, and operational teams, ensuring smooth service delivery, compliance with SLAs, and continuous improvement.

Key Responsibilities

Service Management & Operations

• Oversee the end-to-end management of SDN services, ensuring stability, performance, and security.
• Act as the main point of contact for DIGIT and key stakeholders regarding SDN service performance.
• Ensure compliance with contractual SLAs, KPIs, and ITIL best practices.
• Lead incident, problem, and change management processes for SDN services.
• Monitor and analyze network service performance, ensuring proactive problem-solving and continuous service improvement.

Stakeholder & Vendor Management

• Collaborate with EC’s internal teams and external service providers to align SDN services with business needs.
• Manage vendor relationships, ensuring service providers adhere to performance commitments.
• Organize and lead regular service review meetings with DIGIT and operational teams.
• Provide clear, data-driven reports on service performance, risks, and improvement plans.

Service Transition & Continuous Improvement

• Drive service evolution and innovation, ensuring SDN services align with the EC’s cloud and digital transformation strategy.
• Identify areas for automation and efficiency in SDN operations.
• Support the adoption of emerging SDN technologies to improve agility, security, and scalability.
• Ensure effective knowledge management and documentation within the service team.

Your profile :

Technical & Professional Expertise

• Proven experience (5+ years) in IT Service Management, with a focus on networking and/or SDN technologies.
• Strong understanding of ITIL best practices, service operations, and IT governance frameworks.
• Experience managing large-scale enterprise network infrastructures in complex environments.
• Familiarity with SDN solutions from vendors such as Cisco ACI, VMware NSX, OpenStack, or similar technologies.
• Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is an advantage.

Soft Skills & Competencies

• Strong leadership and communication skills to engage with EC stakeholders at all levels.
• Ability to translate technical concepts into business-oriented discussions.
• Proactive problem-solving and decision-making abilities in a high-stakes environment.
• Capacity to work in a multi-cultural, multi-lingual environment within the European Commission.

Additional Requirements

• EU Citizenship (Mandatory).
• Fluency in English (Mandatory); knowledge of French and/or other EU languages is a plus.
• Ability to work on-site in Luxembourg/Brussels as required by the European Commission.

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.