Helpdesk Engineer - Transport company

Publiée le 15/01/2025

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L.E.A.SE. S.A.


Function:

Reporting to the Level 1 Team Lead, the Help Desk Engineer is part of a small, young and dynamic support team mainly tasked with solving IS-related issues and requests for all end users across Europe.

·        Be the first point of contact for user’s requests, incidents or questions (administrative users and drivers) for the full scope of the IS: telecom, office tools, applications…

·        Answer user’s requests mainly through phone and email

·        Log all requests in the ticketing tool

·        Diagnose, troubleshoot, and solve issues based on existing procedures

·        Determine proper escalation for problems he cannot solve, sets priority

·        Propose resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset



Profile:

·        Degree in IS science is preferred

·        First experience in helpdesk

·        Pragmatic, analytical and problem solving skills

·        Very good customer service approach, at ease in verbal and written communication with non technical users

·        A strong team player able to communicate with technical and non-technical stakeholders

·        Curious and creative, autonomous and dynamic

·        Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies

·        Good Microsoft Office 365 knowledge

·        Fluent in German and English, French is an asset

 


Additional information :

·        Start date : ASAP

·        Contract : CDI

·        Place of work : Pétange area, Luxembourg



To apply :

Please send your application to Ms. Joséphine PARISSE : josephine.parisse@lease.lu

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L.E.A.SE. S.A.

Rue Grande Duchesse Charlotte, 100
L-9515 Wiltz
Luxembourg

Recrutement L.E.A.SE. S.A.

Helpdesk Engineer - Transport company

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Helpdesk Engineer - Transport company

 
 

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