Operations Controller

Task Responsibilities:

Primary Responsibilities: 

• Manage Cargolux’ flight operational schedule for the coming 72 hours.  
• Serve as the focal point during disruptions. 
• Identify, analyze, develop, implement, and monitor recovery plans. 

Operational Management: 

• Provide day-to-day administrative, functional, and technical direction to Flight Operations Officers (FOOs). 
• Interact with all operating sections/departments to ensure all flights, opportunities, operating constraints and irregular operations recovery options are identified. 
• Ensure proper coordination with internal and external stakeholders regarding flight operations, responding to inquiries, and providing assistance as required. 

Meetings and Communication: 

• Lead daily operational meetings with other Cargolux’ departments to discuss and elaborate on the daily plan and monitor the next 72 hours. 
• Collate information for daily and weekly meetings to ensure all delay information is compiled for presentation and discussion. 

Flight Operational Support: 

• Provide flight operational support through dispatch services, including flight planning, flight watch, weather briefing, and communications as required by Cargolux Operations Manuals, standards, and best practices. 
• Continuously monitor the company operations using all available means (e.g., comms, AIMS, VHF, LIDO FP, SATCOM, ACARS, etc.) to ensure uninterrupted services.

External Coordination: 

• Review services provided by external service providers and report to the Head of Department when Service Level Agreements are not met or in case of any problems. 
• Initiate and coordinate airport handling (e.g., ground handling, fueling) when diversions to offline airports are required. 

Reporting: 

• Monitor the daily aircraft status report and advise FOOs about any operational or engineering requirements. 
• Report to management as needed. 

Essential Requirements For The Position:

• Minimum 5-7 years’ experience within an airline operational environment (Operations Control is a must).
• Be able to read/understand/make use of main aviation codes, charts, standards and phraseology.
• Preferably holding a Flight Dispatch license (i.e. FAA).
• Ability to stay calm and patient under pressure.
• Ability to make decisions on the spot even in high-stress situations.
• Computer literate with understanding of Microsoft applications.
• Able to assimilate information, determine priorities and make decisions based on sound judgement.
• Natural team leader and player.
• Previous experience with main dispatch and operations control tools is a plus.
• Previous experience with AIMS/Lido/Fusion/Sita OnAir main dispatch and ops control tools is a plus.

Working Conditions:

• Full-time, permanent position based in Luxembourg.
• 24/7/365 shifts.
• Reporting to the Head of IACC.
• A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.
• Juniority of the position will depend upon the candidate's experience and profile.

Benefits we offer

• Profit-sharing scheme (according to our Collective Work Agreement).
• 27 vacation days and additional 4 special paid-off days (incl. annual vacation allowance).
• Numerous discounts in the wider region as well as selected travel discounts.
• Trainings and career mobility opportunities within the various departments.
• Onsite parking and canteen (with subsidized meal vouchers).