Collection, Litigation and repossession Specialist

 Missions:

 Perform necessary actions targeting to decrease the overdue of the client open invoices and achieve the best possible recovery for Arval Luxembourg and ensure that the credit risk is reduced

•    Ensure the activeness in reaching quantitative and qualitative objectives

•    Promote a positive and professional image through your various exchanges with customers/partners, in accordance with the rules set out by the company

 Main Responsibilities 

• Monitor clients’ accounts daily

•    Collect information necessary for the assessment and processing of the case

•    Manage the recovery of receivables from clients

•    Follow up on overdue customers and collect outstanding payments

•    Propose solutions to the debtor to obtain the settlement of debts or a spread of repayments – Initiate legal recovery proceedings, where necessary

•    Update customer/partner information and verify their accuracy in the IT tool

•    Ensure that all files are managed according to the local law, internal instructions for internal collection process

•    Assess the credit and reputational risk of the case

•    Follow up on risky debts

•    Provide reasoned opinions and prepare presentations to decision makers

Your profile

Qualifications/experience required 

•    Proven experience as a Collection Specialist or similar role

•    Excellent knowledge of billing procedures

•    Knowledge of various collection techniques

•    Experience in contact with clients to discuss their overdue payments

•    Working knowledge of MS Office and databases

•    Knowledge of collection laws and regulations

Mandatory skills

– Independence in judgment and action, proactive, organized

– Excellent interpersonal skills

– Teamwork, loyalty, reliability, confidentiality, engagement

–  Comfortable working with targets

–  Excellent communication and interpersonal skills

–  Problem-solving and critical-thinking skills

–  Fluent in French and English (spoken and written)