Helpdesk / User Experience Officer (m/f)

Helpdesk / User Experience Officer

Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals. The firm’s international team of more than 450 legal experts represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Frankfurt, Hong Kong, London, New York, and Paris.

Our service to clients is differentiated by the end-to-end specialist advice we offer, covering all legal, regulatory, taxation, and advisory aspects of doing business in Luxembourg.

Our firm advises international and domestic clients in all areas of business law relevant to their business activities, ranging from fund formation, banking, insurance, private equity, and real estate to corporate and tax matters.

Given the ongoing development of our firm, we are currently recruiting:

Helpdesk / User Experience Officer (m/f)

Your role:

• Creation and management of request / incident tickets (IT Portal, E-mails and phone);
• Configuration and installation of workstations;
• Configuration of laptops and mobile phones;
• Participation to the training programme of new joiners (guidance in IT tools);
• Support for meeting rooms;
• Management of the telephone exchange and video conferencing system;
• Monitoring internal staff movements; 
• Regular updating of the lists of equipment and procedures;
• Implementation of “user path” (UX) techniques;
• Security awareness among users. 

Your profile:

• You hold a Bachelor degree or equivalent higher education in computer science; 
• You have at least 3 years of experience in a similar position and working environment;
• You have very good knowledge of Microsoft Office 365, Windows 10 and 11 and good computer skills (Entra ID, Exchange Online, Cisco CUCM, Intune enrollment etc.) as well as iPhone and iPad skills (device configuration…);
• You have strong knowledge in service management (incident/ problem management);
• You are familiar with encoding tickets through a tool and escalating security issues to the Security Manager;
• You have a perfect command of English and French, both spoken and written; 
• You have a sense of service and pedagogy with a good team spirit;
• You are organized and know how to manage your priorities;
• Knowledge of ITIL will be considered as an asset;
• Owning Microsoft certifications will be considered as an asset.

We Offer:

• Excellent career development opportunities with tailor-made internal training focused on both technical and soft skills;
• An entrepreneurial work culture where we promote talent & ideas;
• Multicultural, diverse teams encouraging collaborative work;
• The opportunity to work and interact within a wide network of specialists and;
• A hybrid working environment offering flexibility and the possibility to work from home.

Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring. 

We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

Arendt promotes equal opportunities and value each employee for what they bring to the community.For more information, please refer to our diversity and inclusion policy on our website.

Interested?

If you are interested in this job opportunity, we are looking forward to receiving your application.

All applications will be treated confidentially.

Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).

#AM