Associate Director - Investor KYC

ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com 

Reporting to the Head of Department, as the lead for our Investor onboarding and ongoing lifecycle management activities, you will be responsible to onboard Alter Domus’ client Investors and Alter Domus’ client Asserts in line with KYC/AML regulation. You will also provide services in support of on-going life cycle management such as Investor data management, including ensuring all Investor KYC/AML data remains current. 

RESPONSIBILITIES

Your responsibilities will include, but would not be limited to, the management of the Investor Lifecycle Management (ILM) team, technology adoption & process optimization to drive efficiencies, scaling of services rendered & Investors serviced within the team, together with ensuring overall delivery of a quality onboarding experience for all Alter Domus clients Investors. 

Specifically, you will;

• Lead Investor onboarding and lifecycle management for Alter Domus, ensuring a professional, timely, efficient and effective onboarding experience for our client’s Investors. 
• Ensure Alter Domus’ full adherence to KYC/AML requirements in accordance with regulation.  
• Lead a high performing team, supporting training, development and engagement of employees at all levels, understanding their capabilities including developing a pipeline of talent. 
• Anticipate, plan and execute on resource needs to support Investor/Assets onboarding and Investor/Asset lifecycle management activities.
• Ensure the team has a solid knowledge and understanding of the industry, legislation and regulation and of ADs working practices to ensure all policies and procedures are adhered to.
• Drive a culture of compliance and risk control through identification and anticipation of potential risks, together with timely escalation and/or resolution.
• Maintain a relentless focus on KPIs under your remit.
• Evaluate the efficiency of the onboarding and lifecycle management process taking into consideration organizational objectives and application of improvements: including, leading the implementation of any technology enhancements and resultant process redesign.
• Act as escalation for clients & ensure ownership on any issue resolution and remediation.
• Actively role model a high-performance culture with clear accountabilities, driving cross functional collaboration and act as a primary escalation point for all onboarding and Investor lifecycle management related activities.
• Be involved as appropriate in sales pitches as a KYC/AML SME to support business development activities.

EXPERIENCE & SKILLS

• 15+ years of experience in Financial Services/Fund Services industry/Transfer Agency /Compliance and have a strong AML/KYC background (preferably in European regulatory domiciles including Luxembourg, UK and Ireland); an experience on AML on Investment would be an asset.
• Experience in creating and leading world-class Client Delivery teams with a proven track record of working across multiple jurisdictions within a matrixed environment.
• A proven track-record in unlocking value and efficiency in the core processes, tools and technology that underpin an operations function.
• Demonstrate ability to build and lead a high-performing team, ensuring the right pipeline of talent is ready to be deployed to deliver high quality client service. 
• Deep AML KYC technical knowledge – ability to support/challenge with evidence and reference to appropriate laws and regulation.
• You will have experience in managing projects with competing demands and an ability to prioritise effectively.

PROFILE

• You will have 15+ years industry knowledge including in-depth experience in Investor KYC/AML & Fund Transfer agency. 
• You will have strong data analysis & data interpretation skills including ability to report on findings and observations.
• You will have strong verbal and written communication skills. 
• You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively with agility and flexibility.
• You will possess strong interpersonal skills – influencing and building trust quickly, navigating complexity with confidence and negotiating with tenacity and focus.
• You will be comfortable operating at all levels with confidence and political sensitivity.
• You will be adept at leading through change, maintaining a relentless focus on the development and motivation of all employees as a coach and mentor.
• Demonstrate a disciplined approach to strategic business planning and development. You will drive, monitor and maintain a culture of compliance and risk control.
• You will demonstrate a strong commitment to high integrity and ethics.
• You will possess learning agility and an ability to adopt and champion new skills and ways of working.
• You will act with confidence dealing with stakeholders at all levels.
• You will have high energy and personal motivation – this role is for someone who is ambitious and wants to build a career by gaining firsthand insights in to the operations of a high growth, ambitious company but has a can-do attitude and the openness to take on a wide range of tasks with humility and flexibility.

KEY STAKEHOLDERS

• Regional Executives and their leadership teams
• Regional Leaders, Directors and Senior Managers 
• Finance, Legal & Compliance, Risk Management, IT and Human Resources

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WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location