Client Services Agent
Publiée le 27/08/2024
KPMG Luxembourg
Find your purpose at KPMG Luxembourg
We see a world of opportunity. From uncovering ways to digitalize, to enabling new sectors to take off, to building sustainability and resilience into economies, we know insights reveal new opportunities for all.
We are diverse and dedicated problem solvers, part of the worldwide network of high-quality audit, tax and advisory services.
We offer excellent career prospects that balance autonomy, flexibility, and responsibility. Our comprehensive benefits inspire our people do and feel their best.
Right now, we have more than 1800 employees from over 70 nationalities. Join our growing group of young and youthful innovators to uncover a world of opportunity together.
Job Description
Back office and Front office support
Handle the Reception switchboard
Be responsible for meeting room management in our two buildings.
Be the first ambassador of the KPMG values and feelings when receiving our clients in our premises
Provide a high professional welcome to all clients and visitors,
Organize small catering orders (breakfast, lunches, drinks).
What you will be working on
Administrative tasks
- Handle the Reception switchboard
- Manage the Client Services team mailbox with all type of requests
- Manage meeting room bookings
- Suppliers orders
- Liaise and provide support to our Facilities department on day to day matters and queries
Client services related activities :
- Greet and welcome guests, visitor and staff in our building
- Ensure a service of excellence at the Client Services desk
- Deliver a first-class service to the client.
- Determining clients needs and directing them accordingly
- Be a contributor of our Client Experience by promoting our working places
Catering and events organization
- Liaise and collaborate with our on-site caterer to organize internal or external events
- Manage VIP and Conference room bookings
- Facilitate, organize and liaise with our Hospitality team regarding changes, last minute requests on meeting room reservations.
What we look for
• Proven experience as a receptionist, front office representative, customer service or in a similar role.
• Strong communication skills : excellent verbal and written communication skills.
• Good knowledge of the Microsoft Office Suite (Word, Excel, Outlook).
• Strong customer service skills and a proactive approach to problem-solving.
• Strong organizational and multitasking abilities.
• Friendly, approachable, and professional demeanor.
• Fluency in English and French, any additional languages such as German or Luxembourgish are an asset.
What will you get
KPMG is where you will find the right opportunities to advance your career and the widest available range of possibilities so you can grow professionally. Make a real impact, join a diverse team of leading experts, work with global clients, and discover technological solutions.
By submitting your resume and application information, you authorize KPMG to transmit and store your information in the KPMG recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
KPMG is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Our recruiting decisions are based on your experience and skills.
