Application Support Analyst - Oracle & ITIL Specialist

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Are you ready to discover the role of a Local System Administrator in Netcompany-Intrasoft? 

As a full-time employee you will be part of the application support team within an EU Institution. You will be responsible for the support of the PMO (Payment Master Office) agency tools, such as 

• PF è Payment Factory, related to financial transactions.
• MIPS è Related to missions.
• PABS è Post Activity Beneficiaries Suite

As an Application Support Agent senior you will: 

• Receive and log requests/ incidents & questions from users; provide technical support, investigate problems, and determine appropriate actions. 
• Provide technical support to back-office users encountering issues with Oracle applications, databases, and related systems.
• Perform root cause analysis (RCA) to identify underlying issues and recommend appropriate solutions or workarounds.
• Collaborate with development teams, system administrators, and other stakeholders to resolve technical issues and implement corrective actions.
• Keep end-user informed on request status and progress. 
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
• Analyze, report, and follow-up of bugs. 
• Test activities (release and bugs)
• Ensure the follow-up of incidents and issue tickets for resolution by the IT team.
• Keep any user manuals, FAQ, wikis and information dashboards up to date by documenting all relevant information.

Qualifications

What would make you a fit for the role: 

• Good knowledge of SQL (min 3 years of experience)
• Good command of Oracle SQL Dev
• Good knowledge PL/SQL
• Very good oral and written communication skills in English
• Strong analytical, problem solving and learning skills
• Experienced user of web-based tools
• Able to work in an international and multicultural environment
• Team player
• Knowledge of/or experience in ITIL environment (incident management, problem management )
• Experience with ticketing systems
•  

It would also be a plus if you match some of the following:

• Basic Unix/Linux
• Basic xml concepts
• Knowledge of web APIs/postman 

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal vouchers
• Well-being activities (on-premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.