For our department Application Management within General Services, we are looking for a (an):
IT Application Support Specialist
Main duties:
Job description:
The IT Application Support Specialist plays a crucial role in maintaining and enhancing the effectiveness of our application landscape. This individual serves as a key escalation point for the Service Desk and internal customers, addressing complex application-related support issues. The role involves continuous collaboration with IT stakeholders and vendors to manage application lifecycles, improve support processes, and contribute to IT service management (ITSM) knowledge.
Key responsibilities:
• Serve as an advanced support contact for the Service Desk and internal customers, addressing application-related inquiries and issues.
• Enhance the ITSM knowledge base with detailed application support processes and user-centric articles.
• Oversee the lifecycle management of a designated application portfolio, including road-mapping, licensing, integration, user training, support, and upgrades.
• Proactively inform and advise business stakeholders on new application functionalities, utilizing established communication channels.
• Collaborate with various IT teams and external vendors to define and establish necessary environments for testing and deploying new releases.
• Engage in continuous improvement initiatives, developing and maintaining relevant guidelines and best practices.
• Participate in IT related projects, contributing expertise and insights.
• Provide occasional administrative support within the activity scope, ensuring operational efficiency.
• Uphold responsibility for ITIL process adherence and implementation within the domain.
Required profile:
Qualifications:
• Possession of a Bachelor's degree in Information Technology or an equivalent blend of education and experience in a similar role.
• Demonstrated ability to prioritize tasks effectively.
• Methodical approach to analysis and documentation with a keen attention to detail.
• Proven reliability and precision in work output.
• Exemplary customer service orientation and ability to act as a role model in this capacity.
• Proficiency in standard office software applications.
• Excellent communication skills in English, both verbal and written.
• Strong training delivery capabilities, tailored to diverse audiences.
• Effective presentation skills.
Desired skills:
• Ability to work collaboratively and independently within a team-oriented environment.
• Eagerness to learn and apply new technologies.
• Advanced communication skills, capable of engaging with all organizational levels and external parties.
• Familiarity with departmental tools and applications.
• Agility and flexibility in responding to new challenges and priorities.
• Basic understanding of ITIL Framework principles.
• Commitment to delivering results within agreed timeframes and maintaining data confidentiality.
• Additional language skills are considered a valuable asset.
The IT Application Support Specialist in Luxair is a pivotal role aimed at enhancing our IT application services throughout our business lines. We are looking for a dedicated professional who demonstrates a passion for technology, a commitment to service excellence, and a deep understanding of application support dynamics. If you are seeking a challenging and rewarding career opportunity, we invite you to apply for this position.
