IT Support Specialist

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website:

Job Description

Are you ready to discover the role of a IT Support Specialist in Netcompany-Intrasoft?

As an IT Support Specialist you will do:

• Analyze incidents, first and second-line customer liaison with the purpose of maximising the first call resolution rate
• Act as a service desk agent, incident agent and analyst, problem agent and analyst
• Provide first and second-line support: remote and on-site support
• Record & track incident and request information
• Record & track Problem information
• Participate in reconfiguration/installation of PC environment
• Document operational support procedures
• Draft technical content for knowledge database
• Perform testing and administration of applications

Qualifications

What would make you a fit for the role:

• Minimum of 3+ years of relevant professional experience
• Fluency in both English/French both written and oral
• Being highly autonomous and broadly IT skilled
• Have good problem solving skills
• Very good skills in all of the MS office applications
• Very good skills with end user computers and, more specifically, Windows computers
• Good understanding of the main mobile devices platforms and core mobile applications
• ITIL V4 Foundation Certification
• Experience in liaising with system and database administration for execution of administration tasks

It would also be a plus if you match some of the following:

• Knowledge of additional official EU languages may be considered an asset
• Part of the consultants needs to be fluent in German both written and oral as well
• Very good communication skills
• Empathetic and user oriented

Additional information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: 

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.