Application Support Agent Junior, Brussels

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Are you ready to discover the role of an Application Support Agent Junior in Netcompany-Intrasoft?

Joining us as an Application Support Agent Junior you will be part of the SPSS (which stands for Sedia Procurement Systems Support project), we provide applicative support first line and second line to Internal users of the Commission and External users involved in the following process:

• Grants: projects funded by the European Commission through calls for proposals
• eProcurement: services, goods and works purchase by the EU institutions, agencies, and bodies through calls for tenders.

In the context of eGrants and eProcurement, SPSS provides support for EU Login, F&T Portal and Participants Register which are common applications used in both domains. Those applications are grouped under the programme called SEDIA.

For the support of eProcurement, there is a dedicated suite of applications used from the submission of the tenders to the management of the contracts for which we provide support.

As an Application Support Junior you will:

• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate ;
• Keep end-user informed on request status and ;
• Participate to meetings with the development ;
• Improve documentation and creating FAQs based on received calls.
• Provide regular updates and reports on existing documentation

Qualifications

What would make you a fit for the role:

• Higher Education or equivalent overall experience
• At least 1 year of professional experience in user support
• ITIL Foundation Certification
• Strong analytical abilities, quickly understands processes, proactively addresses challenges, and thrives in a diverse, international environment.
• Excellent communication skills, with a focus on customer satisfaction
• Fluency in French and in English Level C1 is a must. Other EU language is a plus
• Experience in European Institution is an asset.

Additional information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany – Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:  

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: 

#BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.