NSI - Experienced Service Desk Agent - FR/EN
Publiée le 13/03/2025
NSI Luxembourg PSF
Temps de travail
Type de contrat
To reinforce our teams, we are looking for an experienced Service Desk agent speaking French and English,
Your main responsibilities:
- Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
- Involvement in customer projects will also be expected.
- More specifically, the following tasks will need to be performed:
- Support on network infrastructure,
- Call handling, tracking, dispatching, and escalation,
- Monitoring critical systems,
- Participation to infrastructure impro
Your profile:
- You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
- Fluent in French and English
- Open-mindedness and readiness to work in a multicultural environment.
- Strong team spirit and customer orientation.
- Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required.
- ITIL certification would be a valuable asset.
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered 🤝 :
- Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
- Permanent contract
- Training courses
- Dynamic and innovative environment
- Be in the position to open your career perspectives
- Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.